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Flicker Alley Tech Support:

1. What do I need to watch Blu-ray movies?

In order to watch a Blu-ray movie, you will need a compatible Blu-ray player that hooks up to either your HDTV or your computer. It should be noted that occasionally there are discrepancies with certain Blu-ray players and/or playback devices that cause issues with disc compatibility, and to be mindful of this when purchasing a new player.

2. Will DVDs play in my Blu-ray player?

Yes! Blu-ray players are fully backwards compatible with DVDs.

3. Does Flicker Alley publish DVDs outside of the United States? And what regions do they play in?

Flicker Alley releases are always available to international audiences. We routinely ship our products to customers all over the world, and whenever possible, we aim to make them Region Free (0 or A,B,C). That being said, we are a small, North American-based company and therefore must adhere to NTSC standards. Also, on limited occasions, we are bound by license agreements to provide a title to a specific market.

4. What should I know about handling Blu-ray discs?

Blu-ray discs are extremely sensitive to dirt and fingerprints, so be sure to handle them carefully and avoid getting fingerprints on the playback surface. Even a small, partial fingerprint has been known to cause problems.

If you do need to clean a Blu-ray disc, here are some helpful tips: Be sure to wash, rinse, and dry your hands thoroughly before cleaning the disc. Hold the Blu-ray disc under cool running water (don’t use soap on the disc!) and use your thumb or fingertip to clean the surface by gently rubbing from the center outward. Don’t use a back-and-forth motion or rub the disc in circles (the motion should be like rays extending from the sun, not like the hands of a clock). After washing, it is important to dry the disc thoroughly, or it will gather lint. Sandwich the disc between several layers of good-quality paper towel and very gently pat dry until all the water has been absorbed from the surface. Do not rub the disc with a paper towel!


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